We need to communicate clearly and engage constructively instead of avoiding conflict and settling for artificial harmony. Highly Effective Teams® provide constructive feedback and manage performance better, more transparently, and directly instead of sweeping performance problems under the rug by moving boxes and lines on organizational charts. When we increase our own self-awareness, we reduce our biases. We need to be more curious and less sure we are right. We gain a better understanding of one another when we ask and listen more, and assert less.
In our HET training and coaching sessions, we are asked a lot of questions that start with “What should I do if…” No matter what the question, we almost always say “It sounds like you need to go have a conversation.”
The purpose of the entire HET system is to support you in having crucial and often difficult teamwork conversations, armed with good information about what agreements you made, and what has happened since that has caused chaos, conflict, or confusion. HET gives you a number of tools to improve communication and collaboration, including:
- Issue Clearing: A process and script for constructively discussing something that has been bothering you and hurting your relationship with someone.
- Working Agreements: A template to record how the team expects to work together that, when things go wrong, give your team a reference point and a shared language for identifying what norms have been violated how to improve dynamics.
- Group Feedback: A meaningful process for increasing trust and emotional vulnerability by giving and receiving feedback in a group setting.
- Enneagram Personality Typing System: A potentially transformative tool for learning about oneself and others and improving team dynamics