In The Speed of Trust, Stephen M. R. Covey wrote that if you increase trust, you increase speed and reduce costs. If you decrease trust, you reduce speed and increase costs.
Science evidence shows that the way to build interpersonal and organizational trust is to increase emotional vulnerability. Could our organizations use more trust and creativity? You betcha. How do we get it? By increasing emotional vulnerability.
We believe organizations that need creativity and innovation to achieve their missions benefit from increasing trust and emotional vulnerability, which create a virtuous cycle. To support a culture of trust, we need to build the supporting skills and behaviors of candor, courage, self-awareness, and taking responsibility. We need to support shifts in mindsets such as seeing conflict as an opportunity to resolve problems, improve relationships, and grow personally and professionally. We at HET have experienced that when we embed these practices in our organizational culture, we experience more curiosity, equanimity, play, and joy in our work.
Our HET consultants work with teams to develop the level of trust and emotional vulnerability they need to improve performance.